Terms and Conditions for Onetutor

Thanks for visiting Onetutor.net a service for lovers of English around the world to learn English online in a way that is stress-free, measurable and practical. To make these Terms easier to read, Onetutor has given the following expressions, to be used in these Terms:

  • The terms and conditions contained here also called (the “Agreement”) shows the overall contract between you and ("Onetutor") regarding (the "Site") www.onetutor.net.
  • Courses: The online course(s) or lesson(s) on the Course Site.
  • Course Site or Site: www.onetutor.net
  • Content: Total contents or materials available to user(s) on the Site or via the Course(s) or lesson(s), which comprises of but not only online presentation(s), educational video(s), questionnaire(s), engaging learning activities, survey(s), infographics, learning assignment(s), image(s), text(s), layout(s), illustration(s), document(s), informative materials, audio and video resources, HTML and files.
  • Online Classes: Live online lesson(s) through audio and/or video with Tutors on 1-1 basis
  • Service: The Site, online Courses or lessons, chats and every content and services accessible on the Sites.
  • Student(s): The participant(s) or learner(s) in Courses or lessons whether on a paid basis or a free-trial basis
  • Tutors: Onetutor Online Class tutors or teachers.
  • Users: All people or users of the Service such as: Registered Student(s); Tutor(s); Parent(s), carer(s), legal guardian(s); marketing representatives for the Courses; visitors to the site; whether registered or not and whether you purchase or participate in Courses or not;
    • User Account:An account for users on the Site;
    • User Content: Every information, text, images, video, logos, graphics, messages, posts, comments, files or other materials on the Sites and in the Online Classes from User Account, and any possible features permitting users to make contact with other Users;
  • Username and Password:A username and password for a User Account
  • Viruses: Spyware, malware, corrupt files, viruses, Trojan horses, or software that might damage Onetutor or other Users computer as a result of malicious intent or action

By browsing, becoming a client of Onetutor, you agree to be bound to the terms and conditions (the “Terms”) of use outlined beneath.


1: Acceptance of the Terms

When you use the information, tools, features and functionality on Onetutor.net (called the "Service" or the "Services"), you agree to be bound by this written Terms contained within, whether you are a "Visitor" (meaning that you just browse Onetutor website) or you are a "Client/Customer/User or Student" (which means that you have registered or enrolled with Onetutor Online).

If you would like to become a Client, or make use of the Service, you must read these terms thoroughly and accept during the initial registration phase.

If you disagree with all the Terms or some parts of it, Kindly do not use the Site.

Usage of the Site, means you agree to be bound by the Terms and you confirm that you are over the age of 16 and able to form legally binding contracts otherwise your parent(s) or legal guardian(s) need(s) to provide a signed written consent which must be emailed, posted or hand delivered to Onetutor with proof of identity.

Before continuing, you should print or save a copy of this Agreement for your reference at anytime.

Please review all of the Terms carefully prior to using the Site.

2: Changes to these Terms

Onetutor reserves the right to change this Agreement and policies relating to the Site. Your continual use of the Site after notification of the alteration to the terms will be viewed as accepting the edited terms and conditions of use.

If you are unhappy with the changed terms of use, kindly stop using the site.

In addition, Onetutor has the right to change, put in suspension or discontinue the Site at any time.

Onetutor will ensure in case of discontinuing the site that all lesson(s) or course(s) paid for by user(s) are completed and taught by the tutor to the student within the scheduled lesson time and day. If the student or user fails to turn up for the lesson or course at the scheduled time and day, refund will not be made by Onetutor, however, refund will be made only for the equivalent amount of uncompleted lessons or courses paid for that is scheduled for a future time which means a lesson date falling after the site has been discontinued. No interest or additional compensation will be paid.

3: Service Provision

While providing Services, Onetutor does not constantly monitor the display, transmitting and exchange of Materials, nor does Onetutor have any need to do so unless otherwise requested by the laws of applicable jurisdictions.

On the contrary, with regards to the terms of Onetutor's Privacy Policy, Onetutor has the right to oversee the Services of the Site to determine that usage complies with these Terms and applicable laws of jurisdiction.

In addition, Onetutor has the duty, discretion and absolute right to review and remove Material(s) transmitted through the Services that violates these outlined Terms and applicable laws.

At some point in time, with the absence of notification to you, Onetutor might modify, expand, and have to improve the Site and Services. Further to these, Onetutor could, stop operating some or all of the Services or perhaps at random stop certain aspects of the Services or portions of the Site at its sole discretion.

Any possible change(s) or removal of the Service(s) will be done in absolute discretion, without an obligation or liability to the user(s), and use of the Site and Services is not an entitlement for continually providing or making available the Site and services.

4: Your Own Rights

Your use of the services on Onetutor is not transferable, it is not exclusive but with a limited right to access, use and display the content of this Site, provided you agree with these Terms in its completeness.

The materials of this Site are made available to you only for your private, non-commercial use. Some services of this Site are made available only to registered clients of Onetutor.

5: Usage of the Service

Your access to Onetutor.net and the Service is personal therefore it cannot be given to anyone or any entity. You are solely permitted to access and use Onetutor legally to achieve your English language goals.

You take the responsibility for ensuring the protection of your Onetutor account (the "Account"), username and password, notifying Onetutor of any unauthorized use or compromise to your Onetutor Account.

For the perfect running of the Service, you should also keep your registration information accurate and updated. If not done, the perfect accuracy and effectiveness of the Service to you could be distorted.

Onetutor can wholly use its discretion, to terminate your Account, change, reclaim or remove any username associated with your Account, for any reason (which might be connected to unlawful or unauthorized usage) and Onetutor is not under any obligation to keep a record of your Account or data or information that might have been stored by means of the Account and/or the Services.

Access to Onetutor may be disrupted occasionally due to several reasons, which might include, without limitation, the malfunctioning, regular updates, maintenance or repair of Onetutor.net or other related actions that Onetutor, in its discretion, might choose to adopt.

6: Intellectual Property Rights

All lesson materials of Onetutor, including content, text, images, software, audio and video files, documentation, and the Site remain at all time the sole property of Onetutor or its partners as the case maybe.

The materials are protected. You cannot post, distribute, sub-license, translate or reproduce any copyrighted materials, trademarks, logo or other owned information without a written consent to Onetutor.

7: User content and Behaviour on the site

The user is responsible for the contents set out in this terms and conditions therefore, agree that you are individually responsible for the public posting, uploading and submitting of User Content.

7.1 When you upload or submit User Content, you attest and represent that you are the individual owner of all propriety rights in the User Content area. If the User Content contains any material belonging to a third party, you warrant that you have gotten the permission of such third-party owner(s) to use their material(s).

7.2 You agree that Onetutor or its Partner(s) will monitor User Content and reserve the right to edit, remove or delete any User Content on the Site that goes against the Terms or is unacceptable in Onetutor's discretion without notifying you.

7.3 You are in agreement to use the Service diligently, polite and in a proper manner.

7.4 You will not upload or post abusive, threatening, swearing, inflammatory, harassing, hateful or offensive content(s) that causes harm or offence to others;

7.5 You will not upload or post content containing pornographic, obscene, indecent or unlawful content;

7.6 You will not upload or post anything offensive, abusive or illegal to the Site or Online Classes.

7.7 You will not upload or post unauthorised advertising or promotional material, ‘spam’, ‘junk mail’, ‘chain letters’, or any other form of unsolicited material to the Site or Live Online Classes.

7.8 You will not upload or post any file that contains Viruses.

7.9 You will not impersonate any other person or steal their identity.

7.10 You will not collect or store personal data about other Users.

7.11 Onetutor is not responsible for the content of messages sent by Users within the Services, or, to other Users that they have managed to locate or find outside the Site or on Online Classes.

7.12 Onetutor does not claim ownership of User Content. By posting, uploading and submitting User Content, you grant Onetutor permission to reproduce, modify, adapt and publish such User Content for the sole purpose of promoting and providing the Service. You also grant Onetutor the right to pass this permission on to other Users of the Service and to Onetutor's suppliers, partners, developers or employees for the sole purpose of promoting and providing the Service.

7.13 Onetutor has the right to reveal your identity to any third party who is claiming that any of your User Content breaches their intellectual property rights, or of their right to privacy.

7.14 You have the responsibility for securing and backing up your User Content.

7.15 You agree to waive all your moral rights in your User Content to the maximum extent permitted by applicable law. You warrant and represent that all other moral rights in your User Content have been waived to the maximum extent permitted by applicable law.

7.16 The views and messages posted by users on Onetutor.net do not reflect and are not representative of the views of Onetutor or its employees, affiliates, suppliers or partners.

7.17 You agree not to Violate any viable rules, laws or regulations, or infringe on any rights of any third party

8: Online Code of Conduct for Students

By signing up to and registering on Onetutor for a lesson or Course, Students are in agreement to.

8.1 Students would work with Onetutor to have and maintain a positive and goal oriented online learning environment.

8.2 Respect all Students and Tutors opinions, irrespective of their cultural, religious, political and sexual orientation.

8.3 Complete tasks and assignments given by tutors on time, providing reasons in case of inability to complete the task before the lesson time .

8.4 Students should adhere to topics related to the course or lesson of study during Online Classes except Tutor agrees to redirect lesson.

8.5 Students should be Punctual at all times for Online Classes and let Onetutor know if you cannot attend a class for any reason by emailing info@onetutor.net.

8.6 Students should be objective and constructive when offering feedback to tutors after lessons or courses have been completed.

8.7 Students should turn off or keep your mobile phone on silent during Online Classes in order not to distract yourself and your Tutor(s).

8.8 Students should dress accordingly.

8.9 Students should attend Online Classes from a quiet and internet connected location, loud public location should be avoided.

8.10 Students should share any concern you may have with your Tutor related to the methodology, contents and approach adopted during lessons as well as email Onetutor on info@onetutor.net stating any concerns.

8.11 Students cannot share sensitive personal information including any form of contact details with other users and their Tutor.

8.12 Students cannot use racist, sexist, homophobic, abusive words or language that might cause offence in Online Classes or on the Course Site.

8.13 Student should not attempt to contact Tutor(s) except through the Course Site and Online Classes and to report any attempted contact by their Tutor(s) immediately to Olaleye Olufemi Adisa on +39 347 821 39 49 or email to info@onetutor.net.

8.14 Students should not post or upload anything offensive, abusive or illegal to the Course Site or Online Classes; students should not post or upload inappropriate messages, content, unauthorised advertising, promotional material or spam to Course Site or Online Classes; or make false allegations about other users.

9: Online Code of Conduct for Tutors

When you tutor for Onetutor, you are in agreement to do the following.

9.1 Tutors should treat and respect all Students and their opinions, irrespective of cultural, political, religious and sexual orientation.

9.2 Tutors must demonstrate professionalism and keep professional limits at all times.

9.3 Tutors must attend lessons punctually and be prepared for all Online Classes.

9.4 Tutors should be dressed accordingly during Online Classes.

9.5 Tutors must ensure lessons are held in quiet locations with well connected internet services(not a public location ).

9.6 Tutors should let Onetutor know immediately if a Student attempts to contact you outside of the Course Site and Online Classes.

9.7 Tutors should Inform Onetutor of any concerns you might have about individual Student performance, safety and well-being by informing Olaleye Olufemi Adisa on +39 347 821 39 49 or email to info@onetutor.net.

9.8 Tutors should Comply with Onetutor's policies.

9.9 Tutors must not be absent from Online Classes unless it is unavoidable. In unavoidable circumstances, kindly let Onetutor be aware with more than 24 hours’ notice by emailing support@onetutor.net.

9.10 Tutors cannot contact Students using the private messaging function in the Online Classes unless strictly necessary and related to student's lesson or course.

9.11 Tutors cannot attempt to contact Students outside of the Course Site or Online Classes at any time.

9.12 Tutors cannot share sensitive personal information including any form of contact details with Students, either using their Tutor profile or otherwise.

9.13 Tutors must get approval from Onetutor before sharing any materials with Students.

10: Privacy Policy

Your use of Onetutor Site, any personal information or other information about you collected by Onetutor.net through the Site (besides than the User Generated Content) is subject to Onetutor Privacy Policy.

As stated in the Terms, Onetutor Site is not designed to attract children under the age of 16, Onetutor does not Consciously collect personal information from anyone under the age of 16 unless written permission from the child's parent(s) or lawful guardian(s).

For issues related to Onetutor's privacy Policy please take a look at https://onetutor.net/privacy

11: Payments

You will be required to register and create a free account with Onetutor (the "Account") in order to access certain features of the Site and Services. Information gathered through the registration process and information related to your account will be subject to these Terms as well as Onetutor's "Privacy Policy".

You agree that you will not create an Account for anyone besides yourself without prior authorization, that all information provided by you when creating an Account is accurate, and you will at all times keep, true, accurate and complete information related to your Account.

Some materials and functionalities of the Site are available only through the purchase of an online lesson or Course. Further to this Agreement you “User” are responsible for any fees associated with connecting to the Site.

Onetutor reserves the right to change the lesson or course fees in effect or change to new fees at any time, upon reasonable notice posted on the site and emailed to existing clients.

By purchasing a lesson or Course you agree to be bound to the following:

Billing Policy

Lesson or course fees does not include any applicable VAT or taxes, these are additional amount that must be added.

Lesson or Course fees does not include interest or instalment fees charged by the credit card company, or other fees associated with connecting to the Internet.

Onetutor guarantees that every credit card transaction you make at Onetutor is 100% safe.

Your English language course is teacher-led classes. You can always find current prices of English language course(s) or lesson(s) posted in the checkout pages and additionally on Online teacher's page of the Site.

All English language course fees are not recurring and non-refundable after your purchase. If you need to continue your language course before the end of the expiration of course time, you have to the extend your course before the expiration of the current course of study for the same terms except stated otherwise. If you do not wish to continue your English language course, you have to deactivate your account sending a written (email) or notice to Onetutor.

Free trial

A free 15minute assessment trial is available to first-time users only necessary to ascertain new Student's language level and language need, Students and Tutors mutually plan Student's language goal and objectives, discussing how goals will be achieved, agreeing on time suitability for lessons as well as Student knows tutor's methodology.

Credit card, Debit card or PayPal payments

After registration, if your credit card, debit card or PayPal expires, or you have insufficient funds, or is cancelled, lost, or rendered invalid, your payment is at risk. You will be contacted and given the opportunity to change your payment instrument. If your payment is not successful again, your account access will be terminated.

12: Indemnification

You agree to indemnify, defend and hold harmless Onetutor and its affiliates, partners, suppliers, and employees from any and all liability, claims, costs, or damages arising from your use of the Site or your breach of this Agreement and any of the Terms set out here.

13: Miscellaneous

If any part of this Agreement is considered unlawful, void or unenforceable by any arbitrator or court of competent jurisdiction, this Agreement completely shall not be considerd unlawful, void or unenforceable, but only that part of this Agreement that is unlawful, void or unenforceable shall be removed from this Agreement.

You agree that if Onetutor does not exercise or enforce any legal right or remedy that is contained in the Agreement which Onetutor has the benefit of under any applicable law, this will not be considered to be a formal waiver of Onetutor’s rights and that those rights or remedies will still be available to Onetutor.

All agreements, representations and warranties, covenants made in this Agreement shall survive your acceptance of this Agreement and the termination of this Agreement.

This Agreement shows the entire understanding and agreement between you (User) and Onetutor, having precedence over all other previous agreements.

If you have any queries or questions about this terms and conditions, or about any of Onetutor's policies and practices, kindly get in touch with Onetutor contact details laid out below.

www.onetutor.net and linked services are, if not clearly stated differently are supplied by:

Onetutor
Via Amendola 79,
70126
Bari,Italy